FAQs

If you don't find an answer, please email us info@rubyroosaddles.com

Do you ship internationally?

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Attention EU Customers: Please contact our Distributor, Horse Athlete for purchase information at www.horseathlete.com.

Do you offer Demo Saddles to try?

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Unfortunately, we do not have demo saddles available to try in advance.  Karen Borne is a trained Saddle Fitter with 24 years in the field.

If there are questions regarding potential fit, we prefer you contact us at info@rubyroosaddles.comprior to ordering and we will assist you in determining the proper fit for your pony and rider.

Are your products in stock?

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All of the products on our website are currently in stock and ship within 3 business days from the order date.

What is your return policy?

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Please refer to the "Returns" tab at the bottom of our Home Page for this information.

How to select the proper gullet plate?

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Please refer to this video in order to select the proper gullet plate.

How do I change the gullet plates?

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Please refer to this video in order to change out your gullet plates.

How long are the saddle flaps?

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Our measurements may vary in small increments depending on the saddle pattern.


DRESSAGE

15" Seat "Dylan":         13" Flap (new, shorter flap)

15" Seat:                        15" Flap

15.5" Seat:                     15" Flap

17" Seat:                        17" Flap


ALL PURPOSE

14.5" Seat:                    12" Flap

15" Seat:                       12" Flap

15.5" Seat:                    12" Flap

16" Seat:                       12" Flap


HUNTER

14" Seat:                       11" Flap

14.5" Seat:                    11" Flap

15.5" Seat:                    12" Flap


EVENT

15.5" Seat:                    14" Flap

16.5" Seat:                    14" Flap

HorseAthlete BV - European distributor

Located in Belgium

+32 488 80 63 28 -
info@horseathlete.com

Under supervision of certified saddle fitters